LEGAL TERMS AND CONDITIONS

This legal statement contains information on the following:

1. Privacy policy

    1.1 Use of information

    1.2 Disclosure of information

    1.3 Protection of information

2. Reservation terms and conditions

   2.1 Hotel rates

        2.1.1 Fairs and special events

        2.1.2 Group reservations

    2.2 Vouchers

    2.3 Air tickets

    2.4 Useful info

    2.5 Payment & Invoices

    2.6 Liability

3. Cancellation policy

    3.1 Refunds

    3.2 Cancellation fees and no-shows

1. Privacy policy

This policy explains how we may collect information about you and then use it in order to satisfy your reservation requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

When you book a hotel we collect your name, e-mail address, mailing address, phone number or mobile number. We also collect and manage database in which we record previous reservations you have made in order to create patterns which enables us to improve the service we provide and make it more personal.

1.1 Use of information

We will use personal information about you for a number of purposes, including:

- to advise you of any changes or problems with your hotel reservation
- to help detect fraud or loss
- to advise you if you have won any competition or prize giveaway

1.2 Disclosure of information

We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties.

1.3 Protection of information

We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our website and in order to ensure compliance with all applicable legal requirements.

2. Reservation terms and conditions

The availability and booking facilities on the www.mareatravel.com website is provided by Marea Travel Agency. Marea Travel Agency acts solely as a booking agent for the hotel(s) it books. It neither represents individual hotels, nor makes any warranties as to their suitability for your stay.

2.1. Hotel rates

All the rates displayed on our site are per night and for one room (single, double, triple, etc.). All prices include service and local taxes. Breakfast is also included if not written otherwise in the hotel information section. The applicable currency is shown on every page of the “Hotels” section lists.

2.1.1 Fares and special events

Certain periods such as international and local exhibitions, trade fairs, congresses, conventions, holidays, sporting events, etc. tend to attract high occupancy and rates at hotels. These periods are accompanied by special terms and conditions imposed by hotels, generally there might be requirements for minimum stay, high room rates (usually exceeding hotel rack rates), longer cancellation and prepayment terms. We will advise you of specific rates and terms for each particular “fair period” booking upon your reservation and/or upon confirmation and you will be free to accept or decline and cancel.

2.1.2 Group reservations

Group bookings are subject to longer cancellation terms and early prepayment. You will be advised of the particular terms for each group booking upon confirmation from suppliers. Should you fail to comply with payment deadlines booking will be automatically cancelled and we will not accept any subsequent claims and/or complaints from you. Hotels usually regard party of 10 persons and over as a group.

2.2 Vouchers

The vouchers you receive from us will entitle clients to use the pre-paid services, strictly as specified in the voucher in terms of particular hotel, period of stay and type of services. All additional personal charges, such as phone bills, laundry, room service etc. will be settled by clients directly with hotel upon check-out.

2.3 Air tickets

All the air tickets we offer are from the Global Reservation System<< Amadeus>>. In order to guarantee our clients the price offered we have to receive in the reservation request the correctly written names of the passenger. This way we make a reservation and provide the client with TIMELIMIT for the ticket. After the reservation is made it stays in the Amadeus system until the day of the TIMELIMIT. After that day the reservation is automatically canceled by the system if not the ticket has been issued. 

2.4 Useful information

Hotel information appearing on our pages is strictly as provided by the hotels themselves and we cannot accept claims for incorrectness of details.

Special requests such as non-smoking rooms, adjoining or interconnecting doors, high or low floors etc., will be forwarded by us to the hotel and guaranteed UPON confirmation by the hotel.

Our office is open Monday to Friday between 9:00am and 6:00pm and exclusive of weekends, public and national holidays.

2.5 Payment & Invoices

Payment options we accept: credit card payment (VISA, Mastercard and Dinner’s), bank transfers and cash. When we receive payment we issue original Invoice with all the details provided by the client. The client must provide us with legit details and we are not responsible if the information is not correct.

2.6 Liability

We act only as an intermediary in making arrangements for hotels, transportation or any other travel services. As such we are not liable for an force majeure, personal injury, illness, property damage or other loss or expense of any nature arising directly or indirectly out of any actions of hotels, airlines, transportation companies or any other person or company providing or rendering services reserved through us.

3. Cancellations

For the majority of hotels regular individual bookings may be cancelled without incurring charges. For European hotels – at least 2 business days prior to arrival (excluding reservations for periods of fairs and special events – please refer to the Fairs and special events above (2.1.1).

In certain cases some hotels might impose longer cancellation deadlines, which will be forwarded to you with the booking confirmation.

3.1 Cancellation fees and no-shows

3.1.1 Hotels

If you cancel after above deadlines or fail to arrive at hotel, hotel will charge a minimum of one night in late cancellation fees. We will do our best to avoid cancellation charges and will only charge you if hotels charge us.

3.1.2 Air tickets

If canceled the air ticket is usually non-refundable, especially the tickets in the low-cost reservation classes. However we shall provide the clients with restrictions information with every confirmed & issued ticket.

3.2 Refunds

3.2.1 Hotels

If clients decide to shorten their stay at hotel they should demand from the reception manager on duty to sign his consent upon your check-out – this will enable us to file for refund for your unused nights.

Refunds have to be confirmed by the hotel and we will not be able to refund you if we do not receive refund from the hotel.

3.2.2 Air tickets

Refunds information shall be provided with every confirmed & issued ticket as it depends strictly on the tariff of the air ticket.